Effective Date: 30 June 2026

Cobwebs First Ltd (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website or contact us.

Company Details

Cobwebs First Ltd
Curzon Road
Poynton
SK12 1YE

Telephone: 07912 977891

Email: cobwebsfirst@gmail.com

Information We Collect

We may collect the following information:

• Your name
• Business name
• Telephone number
• Email address
• Property address (where relevant)
• Information you provide when requesting a quotation or contacting us
• Information submitted through our website forms
• Technical information such as your IP address, browser type and pages visited

How We Use Your Information

We use your information to:

• Respond to enquiries
• Provide quotations
• Deliver our cleaning services
• Arrange appointments and site visits
• Communicate with you about your enquiry or contract
• Improve our website and customer experience
• Comply with legal and regulatory obligations

We will only use your personal information where we have a lawful basis to do so under UK data protection legislation.

Legal Basis for Processing

We process personal data because:

• It is necessary to fulfil a contract or provide services you have requested.
• We have a legitimate business interest in responding to enquiries and improving our services.
• We are required to comply with legal obligations.
• You have given consent where required, such as for optional marketing communications.

Marketing

We will only send marketing communications where you have asked to receive them or where permitted by law.

You can opt out at any time by contacting us.

Sharing Your Information

We do not sell or rent your personal information.

We may share information with trusted third-party providers who help us operate our business, including:

• Website hosting providers
• IT support providers
• Accounting services
• Professional advisers

Where third parties process personal data on our behalf, they are required to keep it secure and only process it in accordance with our instructions.

We may also disclose information where required by law.

Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure.

While no online system can be completely secure, we work to keep your information as safe as reasonably possible.

How Long We Keep Your Information

We only retain personal information for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting and tax requirements.

When information is no longer required, it will be securely deleted or anonymised.

Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of your personal data where appropriate
• Restrict processing
• Object to certain types of processing
• Request transfer of your data where applicable
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details below.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact:

Cobwebs First Ltd

Curzon Road

Poynton

SK12 1YE

Telephone: 07912 977891

Email: cobwebsfirst@gmail.com

Complaints

If you are unhappy with how we have handled your personal data, you have the right to complain to the UK Information Commissioner’s Office (ICO).

You can find further information at www.ico.org.uk.